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Terms and Conditions


Technical Support Request Form


If you're experiencing a problem with one of our software products, you may use the following form to request Tech Support subject to our Technical Support Policy. You may also want to check out our Frequently asked Questions before submitting your request.

When you submit your request, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs, tips or workarounds reported by our customers on the FAQ page. Your filling out and submitting of this form is subject to the terms below.

Please review our Technical Support Fair Use Policy for more information

Oak Bay Technologies, Inc. program updates will continue to be available at no charge via the Update Wizard for customers in good standing.

Please be as specific as possible when describing the problem.

What version of the software are you using?

What Build are you using?

What operating system are you using?
        Other:

Please enter a brief one-line description of the problem:
55 Characters Max
(example: "Editor doesn't respond to up-arrow under image")

If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)

If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:
   Client Contact: 
          Company: 
            Phone: 
           E-mail:              

    

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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